Patron Services FAQ

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Answers to frequently asked questions we receive:

 

ACCESSIBLE PARKING

STATE THEATRE
There is a parking ramp below the La Salle Plaza complex which houses the State Theatre. The entrance is on Ninth Street between the Oakwood Apartments entrance and the YMCA entrance. Take the elevator to the street level, turn right and the theatre entrance is down the promenade and to the right. There are also two parking ramps connected to the La Salle Plaza complex by skyway, the Lasalle Court ramp on La Salle between Eighth and Ninth Streets and the Downtown Auto Park on La Salle and Ninth Street. Patrons may be dropped off in front of the theatre on northbound Hennepin Avenue after 6pm on weeknights and all day on weekends. Valet parking is available to patrons of The Capital Grille adjacent to the theatre on Eighth Street.

ORPHEUM THEATRE
Behind the theatre is the Hawthorne Municipal Ramp above the Greyhound Bus station, with convenient accessible parking spots. This ramp is connected to the theatre by skyway and the entrance to the ramp is at the confluence of Ninth Street, Hawthorne Avenue and First Avenue. The skyway is on the third level and enters the theatre at the balcony level. (Ground floor is assessible by elevator.) Patrons may also be dropped off on the Ninth Street corner and valet parking is available to patrons of the restaurant Solera adjacent to the theatre.

PANTAGES THEATRE
There is a surface lot next to the theatre with entrances on Hennepin Avenue and on Eighth Street. There are also convenient ramps in Block E and City Center (enter on Seventh Street), at the Park and Shop Ramp next to Macy's and the Radisson Hotel (enter from Seventh or Eighth Street or Hennepin Avenue). Patrons may be dropped off on the Seventh Street corner.

ACCESSIBLE RESTROOMS

All theatres have wheelchair accessible restrooms and many offer baby changing stations. There are also private accessible restrooms in the main lobby of the State and the Orpheum and on the lower level of the Pantages that can accommodate an attendant.

ACCESSIBLE SEATING - GENERAL

In accordance with the Americans with Disabilities Act, the State, Orpheum and Pantages Theatres are dedicated to providing persons with disabilities the necessary measures to allow for a comfortable and enjoyable experience. Information regarding particular needs of individual patrons is important to us; please contact the Box Office directly by accessibleatbroadwayacrossamerica [dot] om (email) or by calling 612.339.7007 with any questions, requests or concerns.

ACCESSIBLE SEATING - GUESTS WITH MOBILITY IMPAIRMENTS

All three theatres offer accessible seating in various areas depending on ticket prices. Tickets for these sections are not available for the general public, but will be released for general sale when no two adjacent seats are available in the given price level. Seating is provided on a flat, level area that has padded armchairs that may be removed when access by a wheelchair is required. Each guest who requires accessible seating may purchase an additional adjacent seat for a companion; additional party members will be seated nearby or in other seating, special consideration will be given to families for children's productions. Please request accessible areas at the time of your ticket purchase. Accessible seating is available for purchase at the Box Office in person, over the phone through Ticketmaster, via the web at www.ticketmaster.com or by sending our box office an accessibleatbroadwayacrossamerica [dot] om (email) request.

The Orpheum and Pantages offer wheelchair accessible main floor, loge and balcony seating areas that may be accessed by elevator. The State Theatre does not have an elevator for access to loge and balcony sections, all wheelchair accessible areas are located on the main floor. If the guest is able to transfer from their wheelchair to fixed seats, please know that the wheelchair will be taken to the outer lobby to comply with local fire code regulations. At the end of the performance an usher will return the wheelchair to the guest. We do not recommend transferring to fixed seats unless absolutely necessary in case an emergency evacuation becomes necessary.

If a guest does not utilize a wheelchair, but needs assistance walking from the lobby to their seat, please call the Box Office in advance or accessibleatbroadwayacrossamerica [dot] om (email) to arrange for the use of our house wheelchair. Please understand that our staff is unable to physically assist guests.

A limited number of armless chairs are available for larger guests in the accessible areas. Please contact an usher to transfer to an armless chair if required.

AMERICAN SIGN LANGUAGE INTERPRETATION FOR HEARING IMPAIRED GUESTS

ASL interpretation is available for all events at the theatres for our hearing impaired guests. Our Broadway Season has one interpreted performance of each show scheduled; all other events must have interpretation requested in advance. When scheduling an interpreter for a non-Broadway event, we ask that you allow at least two weeks advance notice to secure interpreters. For a listing of currently scheduled interpreted events please see the list below or call our access hotline at 612.373.5650. To schedule interpretation, please contact the Box Office by accessibleatbroadwayacrossamerica [dot] om (email) or by calling 612.339.7007 or TTY/TDD 612.373.5655. For the Broadway season shows, special areas are set aside in all price levels for ASL guests to be able to view the interpreter and the stage at the best possible angle; seats in this area are limited. See individual event pages for currently scheduled ASL interpreted and/or Audio Described events.

ANIMAL POLICY

Except for service dogs or special pet-friendly events, animals are not allowed in the theatre.

ASSISTED LISTENING DEVICES

A limited number of portable listening devices that amplify the sound from the stage are available free of charge from any usher for all events, an ID will be held while the equipment is in your possession.

AUDIO DESCRIPTION FOR VISUALLY IMPAIRED GUESTS

Audio description services are available by request for our visually impaired guests. Description of actions on the stage are performed by a qualified describer who uses a microphone and a wireless unit that is transmitted to a small device used by the guest to hear. Guests requiring this service are asked to allow at least two weeks advance notice to secure a describer. For a listing of described events please see the list below or call our access hotline at 612.373.5650. To schedule audio description, please contact the Box Office by  accessibleatbroadwayacrossamerica [dot] om (email) or by calling 612.339.7007 or TTY/TDD 612.373.5655.

All theatres have wheelchair accessible restrooms available and many offer baby changing stations. There are also private accessible restrooms located in the main lobby of the State and the Orpheum and on the lower level of the Pantages that can accommodate an attendant.

CAMERAS

The use of cameras or other types of recording equipment is strictly prohibited.

CANCELLATIONS

For one night events, please check the event description for postponements or cancellations.

CELLULAR PHONES AND PAGERS

The ringing of cellular phones or pagers can be highly disruptive during a performance. These devices should be turned off or turned to vibrate mode while at the theatre. If necessary, a cellular phone or pager can be monitored by the Event Manager.

CHILDREN

Children under the age of six are encouraged to attend the theatres only for special children's events. Everyone entering the theatre must have a ticket. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed admission to Broadway performances.

DONOR PROGRAM

Hennepin Theatre Trust Donors experience special benefits and have access to exclusive events while also supporting the Trust's education and community engagement programming, and the preservation of the State, Orpheum and Pantages Theatres. Learn more about becoming a Donor.

DRESS CODE

While our theatres have no specific dress code, we find that many of our patrons like to dress up to celebrate attending a special event. The most important thing is to dress appropriately for a special occasion.

EDUCATION

Hennepin Theatre Trust's education department strives to engage audiences of all ages through a variety of educational and outreach programs. Learn more.

EMERGENCIES

The telephone number for emergency messages is 612.339.7007, ext 450. Emergency messages are delivered immediately during performances when seat locations are known. Persons expecting emergency messages are asked to leave their seat locations in advance with the calling party and with the Box Office upon arrival.

EXCHANGES

Tickets may be exchanged to another performance of the same show in person at the box office at least 24 hours prior to the currently scheduled performance. Exchanges are subject to availability and are assessed a $5.00 per ticket exchange fee. If the patron exchanges into a more expensive performance, they must pay the difference in ticket price. There is no refund for exchanging into a less expensive performance. There are NO exchanges on Group Sales or Comp tickets.

FIRST AID

First aid supplies are available at all theatres. Ask any usher for assistance. There is a security officer trained in CPR and First Aid on duty at every performance from the time the lobbies open until all guests have exited.

FOOD AND BEVERAGES

A variety of beverages including wine, beer and soft drinks and light snacks including cookies, are available for purchase in the theatre. No outside food or beverages are allowed in the theatre.

GROUP SALES

Bringing your group to the Hennepin Theatre District is easy! Our standard group minimum is 15 people, but may vary with each performance. Learn more.

HENNEPIN THEATRE TRUST

Hennepin Theatre Trust, owner of the historic State, Orpheum and Pantages Theatres, is a non-profit organization devoted to enriching the vibrant cultural atmosphere of the Twin Cities. The Trust’s programs include Broadway touring productions, a wide array of concerts, speakers and variety entertainment, the SpotLight Musical Theatre Program for high schools, Critical View student reviewer program, Teen Ushers, the Access Program and Kids’ Night. Learn more.

LOBBIES

Lobbies are open to the public approximately one hour prior to showtime. Theatre seating traditionally begins 30 minutes prior to showtime.

LOST AND FOUND

Please notify any usher immediately upon discovery of lost or found articles. After a performance, you may call the Box Office at 612.339.7007.

MISSED SHOW POLICY

We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the State Theatre Box Office at 612.339.7007 within 24 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability, and not all shows may offer reseating options. No refunds will be offered for missed performances.

RE-ENTRY INTO THE THEATRE

Please see an usher if you would like to exit and re-enter the theatre.

RESTROOM LOCATIONS

Restrooms are located inside the ticketed area of each theatre, please see an usher for direction to the nearest restroom.

SEASON TICKETS

Season Tickets and flexible "Pick Your Package" options are available for Hennepin Theatre Trust's Broadway series. Learn more.

SECONDARY TICKET MARKET

The State, Orpheum and Pantages Theatres use bar code scanning for ticket admissions. We advise patrons to be careful when purchasing tickets and to check if the seller is a State, Orpheum or Pantages Theatre licensed contractor. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission. Use of the secondary ticket market is at your own risk.

Ticketmaster is the ONLY authorized ticketing agent outside of the State Theatre Box Office. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.

TicketExchange is Ticketmaster's online service that enables premium and fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets, because the tickets sold through TicketExchange are linked to Ticketmaster's barcoded ticketing systems. Learn more about TicketExchange.

SEATING

Guests arriving after the start of the performance will be seated at the discretion of management, in accordance to the wishes of the performing company. These times vary with each production. Please plan to allow plenty of time for parking.

SEATING CHARTS

View seating charts for the State, Orpheum, Pantages and Hennepin Stages Theatres.

SMOKING

The State, Orpheum & Pantages Theatres and their lobbies are entirely smoke-free.

TAXIS

Taxi service may be requested through any usher or at the Box Office.

TICKETS

Tickets can be purchased in person at the State Theatre Box Office, by phone through the Ticketmaster Artsline at 1-800-982-2787, online through www.Ticketmaster.com or through authorized Ticketmaster outlets. Learn more about purchasing tickets.

WEATHER

In cases of inclement weather, most shows will go on as scheduled. Visit the event page for the show you are scheduled to attend or call the box office at 612.339.7007 for the latest updates.