Patron Services FAQ
Answers to frequently asked questions we receive:
ACCESSIBILITY
For information on theatre accessibility, including accessible seating, services for hearing and vision impaired patrons, accessible parking, and restrooms, please click here.
ANIMAL POLICY
Except for service dogs or special pet-friendly events, animals are not allowed in the theatre.
CAMERAS
The use of cameras or other types of recording equipment is strictly prohibited.
CANCELLATIONS
For one night events, please check the event description for postponements or cancellations.
CELLULAR PHONES AND PAGERS
The ringing of cellular phones or pagers can be highly disruptive during a performance. These devices should be turned off or turned to vibrate mode while at the theatre. If necessary, a cellular phone or pager can be monitored by the Event Manager.
CHILDREN
Children under the age of six are encouraged to attend the theatres only for special children's events. Everyone entering the theatre must have a ticket. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed admission to Broadway performances.
DONOR PROGRAM
Hennepin Theatre Trust Donors experience special benefits and have access to exclusive events while also supporting the Trust's education and community engagement programming, and the preservation of the State, Orpheum and Pantages Theatres. Learn more about becoming a Donor.
DRESS CODE
While our theatres have no specific dress code, we find that many of our patrons like to dress up to celebrate attending a special event. The most important thing is to dress appropriately for a special occasion.
EDUCATION
Hennepin Theatre Trust's education department strives to engage audiences of all ages through a variety of educational and outreach programs. Learn more.
EMERGENCIES
The telephone number for emergency messages is 612.339.7007, ext 450. Emergency messages are delivered immediately during performances when seat locations are known. Persons expecting emergency messages are asked to leave their seat locations in advance with the calling party and with the Box Office upon arrival.
EXCHANGES
Tickets may be exchanged to another performance of the same show in person at the box office at least 24 hours prior to the currently scheduled performance. Exchanges are subject to availability and are assessed a $5.00 per ticket exchange fee. If the patron exchanges into a more expensive performance, they must pay the difference in ticket price. There is no refund for exchanging into a less expensive performance. There are NO exchanges on Group Sales or Comp tickets.
FIRST AID
First aid supplies are available at all theatres. Ask any usher for assistance. There is a security officer trained in CPR and First Aid on duty at every performance from the time the lobbies open until all guests have exited.
FOOD AND BEVERAGES
A variety of beverages including wine, beer and soft drinks and light snacks including cookies, are available for purchase in the theatre. No outside food or beverages are allowed in the theatre.
GROUP SALES
Bringing your group to the Hennepin Theatre District is easy! Our standard group minimum is 15 people, but may vary with each performance. Learn more.
HENNEPIN THEATRE TRUST
Hennepin Theatre Trust, owner of the historic State, Orpheum and Pantages Theatres, is a non-profit organization devoted to enriching the vibrant cultural atmosphere of the Twin Cities. The Trust’s programs include Broadway touring productions, a wide array of concerts, speakers and variety entertainment, the SpotLight Musical Theatre Program for high schools, Critical View student reviewer program, Teen Ushers, the Access Program and Kids’ Night. Learn more.
LOBBIES
Lobbies are open to the public approximately one hour prior to showtime. Theatre seating traditionally begins 30 minutes prior to showtime.
LOST AND FOUND
Please notify any usher immediately upon discovery of lost or found articles. After a performance, you may call the Box Office at 612.339.7007.
MISSED SHOW POLICY
We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the State Theatre Box Office at 612.339.7007 within 24 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability, and not all shows may offer reseating options. No refunds will be offered for missed performances.
RE-ENTRY INTO THE THEATRE
Please see an usher if you would like to exit and re-enter the theatre.
RESTROOM LOCATIONS
Restrooms are located inside the ticketed area of each theatre, please see an usher for direction to the nearest restroom.
SEASON TICKETS
Season Tickets and flexible "Pick Your Package" options are available for Hennepin Theatre Trust's Broadway series. Learn more.
SECONDARY TICKET MARKET
The State, Orpheum and Pantages Theatres use bar code scanning for ticket admissions. We advise patrons to be careful when purchasing tickets and to check if the seller is a State, Orpheum or Pantages Theatre licensed contractor. Otherwise, you may be purchasing a ticket that is invalid and will be denied admission. Use of the secondary ticket market is at your own risk.
Ticketmaster is the ONLY authorized ticketing agent outside of the State Theatre Box Office. If you purchase tickets from an unauthorized agent in the secondary market (Scalper, Ticket Broker, eBay, Craigslist, etc.), you risk purchasing counterfeit or invalid tickets.
TicketExchange is Ticketmaster's online service that enables premium and fan-to-fan transactions. Only Ticketmaster can guarantee 100% legitimate secondary market tickets, because the tickets sold through TicketExchange are linked to Ticketmaster's barcoded ticketing systems. Learn more about TicketExchange.
SEATING
Guests arriving after the start of the performance will be seated at the discretion of management, in accordance to the wishes of the performing company. These times vary with each production. Please plan to allow plenty of time for parking.
SEATING CHARTS
View seating charts for the State, Orpheum, Pantages and Hennepin Stages Theatres.
SMOKING
The State, Orpheum & Pantages Theatres and their lobbies are entirely smoke-free.
TAXIS
Taxi service may be requested through any usher or at the Box Office.
TICKETS
Tickets can be purchased in person at the State Theatre Box Office, by phone through the Ticketmaster Artsline at 1-800-982-2787, online through www.Ticketmaster.com or through authorized Ticketmaster outlets. Learn more about purchasing tickets.
WEATHER
In cases of inclement weather, most shows will go on as scheduled. Visit the event page for the show you are scheduled to attend or call the box office at 612.339.7007 for the latest updates.